Lettings & Property Management

Delivering a seamless, hassle free service that you can always trust.

Letting out your property can be an overwhelming prospect, especially if you have limited time or you are not familiar with the stringent processes that come hand in hand with the process.

This is why we provide a full property management service that has been designed to handle every aspect of the process for you, so that you are not only fully compliant but that you are also in a position to get the most out of your property.

We pride ourselves on offering a consistently high level of service, at every stage of the process and armed with a wealth of experience, you can rest assured that your property is in safe hands.

From helping you to find the very best tenants through to interviewing prospective tenants and taking up full references via an independent referencing company, including bank references and employer or previous landlord character references, we are always on hand to help!

Purchasing in London, Buyers agent, Investment in London

We make sure that every stage involved in renting out your property is above board, from finding a tenant and preparing the necessary paperwork through to handling all payments and queries regarding your property.

We will even prepare the tenancy agreement, so that you can sleep at night safe in the knowledge that you are fully compliant with all relevant rent and housing acts, as well as renewal agreements at the end of the term.

Our full property management service includes:

  • Advertising your property on all portals
  • Conducting viewing and finding a tenant
  • Negotiating offers on behalf of the landlords
  • Preparation of tenancy agreement: Tenancy Agreement and Guarantor Agreement (if any)-Initial Tenant Invoice-Prescribed Information - Tenant Deposit
  • Collecting and holding the security deposit
  • Registering the deposit with the Deposit Protection Scheme (please note: fees applies)
  • Arranging pre- tenancy invoices
  • Collecting the monthly rent received
  • Chasing your tenants for any outstanding arrears.
  • Arranging repairs and instructing trusted contractors
  • Paying contractors
  • Arranging inventory check in and check out (fees applies) Updating utility Companies and council
  • Property inspections every half yearly
  • Receiving and forward landlord's mail
  • Sending out monthly statements to landlords

We want you to always be able to reap the many financial benefits that come hand in hand with owning and letting out your property. With this in mind, we are dedicated to offering the very best property lettings and maintenance services, at the best possible price.

This is because our no hidden costs ethos has allowed us to provide an exceptional standard of service when it comes to letting and managing your property and building transparent relationships with all of our clients. Our transparent approach has continued to drive our business in the right direction.

After all, no one likes to be hit with hidden surprises at the last minute, right?

Fees to: Landlords

FEES TO: LANDLORDS Net (excl. VAT) Gross (incl. VAT)
Introduction of a tenant fee 10% 12%
Rent collection fee 2% 2.4%
Full management fee including rent collection 5% 6%
Inventory report cost at the end of the tenancy From £120* From £144*
Lodging tenant deposit with DPS £30 £36
Gas Safety Certificate £100 £120
Energy Performance certificate £100 £120
Key cutting £30 + Cost £36 + Cost
Additional property inspection £60 £72
Submission of non-resident landlords receipts to HMRC £50 per quarter £60 per quarter
Arrangement fee for works over £500 10% of Cost 12% of Cost
Management of empty property during void periods if instructed £150 £180
Deposit dispute service fee £100 £120
Additional rent statements £10 £12
Purchase items for your property £50 per hour £60 per hour
Additional Amendments to tenancy Documents £30 £36


Tenancy Administration Fee per Property £200 £240
Referencing Fee per Person (Tenant/Guarantor) £40 £48
Guarantor Agreement Fee (if required) £75 £90
Inventory Check In fee at the beginning of the tenancy From £120* From £144*
Tenancy Renewal Fee £90 £108
Change of Tenant Administration Fee £125 £150
Late Payment Charges £25 £30
Late Payment Interest Charges 4% 4%
Key Replacement Cost / Failed Appointment Fee £30 + Cost £36 + Cost
Inappropriate Call out Charge £50/hour + Cost £60/hour + Cost



Holding Deposit (per tenancy)
One week's rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks' rent
This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant's Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant's Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Please ask a member of staff if you have any questions about our fees.

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

• If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Lettings & Property Management